Lead Contract Performance Specialist
Job Summary
As a Contract Portfolio Manager, you will manage customer relationships and P&L for assigned accounts within Gas Power. You are responsible for service agreement execution, outage planning, and coordinating cross-functional teams to ensure profitability and customer satisfaction. This role requires technical support, commercial oversight, and effective management of contract deliverables.
Responsibilities
- Manage customer portfolio P&L and growth
- Oversee outage planning and technical support
- Coordinate field services and repair operations
- Ensure contract compliance and margin optimization
- Maintain high levels of customer satisfaction
Required Skills
- Contract Management
- Power Plant Field Services
- Financial & Commercial Acumen
- Project Leadership
- Technical Communication
Job Details
Responsibilities:
- Serve as a liaison between internal/external organizations and assigned customers, owning the customer relationship.
- Foster and develop strong relationships with customers, acting as the single point of contact.
- Be responsible for customer portfolio P&L and growth.
- Provide on-going technical and business support to assigned customers/sites.
- Develop and own site customer communication plans, coordinating regular reviews of GE products/services.
- Oversee Gas Power warranty and commercial considerations, balancing benefits for the customer and GE.
- Develop outage scope and communicate requirements to field services teams.
- Manage outage/non-outage parts planning, including quotes and order management.
- Manage the Outage 360 process and processing of Change Orders.
- Lead direction for all emergent/forced outage resolution and organize outage milestone meetings.
- Handle all customer invoicing and credit memo processing.
- Manage on-site repairs, part and component repairs, including scheduling and issue resolution.
- Own contract leadership and fulfillment, including project deliverables, T&Cs, and margin optimization.
- Manage Digital and Total plant solutions agreements.
Qualifications/Requirements:
- Bachelor's Degree (OR High School Diploma/GED with 4+ years of power generation industry experience OR Associate's degree with 2+ years of experience).
- Minimum of 5 years of knowledge and experience within power plant field services or contract management.
- Willingness and ability to travel 50% of the time.
- Legally authorized to work in the United States.