Care Coordinator

Duties and Responsibilities: - Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention. - Contemporaneously and accurately documents calls in designated PHI system. - Manages an assigned member caseload who require short term care coordination and health navigation. - Works within the interdisciplinary care team to support timely communication of member issues or needs and monitors screening of members effectively to improve quality and cost outcomes. - Performs outreach calls to members to confirm services are in place. Minimum Qualifications: - Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience. - HS diploma/GED. - Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills. - Experience working in a fast-paced environment that requires handling multiple priorities simultaneously. Preferred Qualifications: - Associate's Degree. - Prior work experience in a call center, care management, or healthcare environment or familiarity with medical terminology, Medicaid & Child health plus benefit products. - Excellent telephone, organizational, and customer service skills. - Team player who is organized and detail-oriented.