Property Adjuster

Job Description A day in the life of a Field Property Adjuster, and what it takes to do the job! As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: - The Customer Service Expert - you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. - The Investigator - you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. - The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. - The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. - The Problem Solver - you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms. - The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system. Qualifications: - 2 years' previous experience as an outside adjuster is highly desired. - Proficiency in using Xactimate and other relevant software for estimating. - Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements. - Excellent communication and interpersonal skills to provide exceptional customer service. - Ability to travel to customers' homes and handle virtual claims countrywide effectively. - Detail-oriented and organized, with a focus on delivering high-quality work. Required Qualifications: - Residency within 60 miles of Nashville, TN is mandatory for this role. - Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof. - Valid driver's license and willingness to travel as part of the job requirements. Training & Licensing: - You will be required to attend approximately 2 weeks of training that will take place in Dallas, TX. - As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license within 60 days of hire.