Director Operations Business Partner
Job Summary
As Director, Go-to-Market Operations Business Partner, you will serve as the dedicated operational lead for Autodesk's Renewals business. You are responsible for diagnosing and resolving complex, high-impact operational challenges by working directly with senior Sales leadership. This role requires an accountable leader who drives cross-functional alignment and improves field execution across the organization.
Responsibilities
- Partner with Renewals Sales leadership on operational strategy.
- Diagnose and resolve systemic operational friction points.
- Own end-to-end operational execution and cross-functional alignment.
- Represent field perspective in business planning and policy design.
Required Skills
- 10+ years in GTM or Sales Operations
- Executive-level stakeholder management (VP/SVP)
- Strong proficiency in Salesforce and GTM tooling
- Expertise in Renewals or Enterprise Sales motions
- Complex problem-solving and cross-functional leadership
Job Details
### Position Overview
As Director, Go-to-Market Operations Business Partner, you are the dedicated operations partner for Autodesk's Renewals business. You are embedded with senior Renewals Sales leadership, serving as their primary point of accountability for the business's operations. You are responsible for diagnosing and resolving the Renewals team's highest-impact operational and business challenges, especially those that cut across systems, functions, and organizational boundaries, and you are the direct interface back into Autodesk's Global Go-to-Market Strategy & Operations organization.
### Responsibilities
**Field Partnership & Problem Solving**
- Get into the details of how the Renewals business operates - understand the sales process, the execution gaps, and the friction points at the ground level.
- Diagnose operational problems yourself: talk to the field, form a clear point of view, and drive toward a solution before escalating or engaging others.
- Identify patterns across field conversations, business performance, and stakeholder input to isolate systemic issues - and act on them, not just report them.
- Reframe ambiguous or misdiagnosed problems into clear, solvable questions; get senior stakeholders aligned and moving toward resolution.
**Operations Execution & Alignment**
- Own operational issues end-to-end - do the work yourself where you can, pull in the right teams where you need to, but never hand off accountability for the outcome.
- Build and run the operational rhythms that keep the Renewals business on track: status reviews, escalation loops, issue tracking, and field feedback channels.
- Build the business case for what needs to change - pressure-test the logic, align stakeholders across functions, and present a clear recommendation.
- Push back on field requests that are not enterprise-aligned; make the call on what to prioritize and what not to.
**Business Planning & Insight**
- Represent the Renewals field perspective directly in annual planning, segmentation design, coverage model changes, and policy development.
- Identify and synthesize systemic patterns from the field that should reshape how Strategy & Operations programs are designed and resourced.
- Prepare and deliver operational context for leadership reviews.
### Minimum Qualifications
- 10+ years in Sales Operations, Go-to-Market Operations, or a related business partner role at an enterprise technology company.
- Direct experience supporting VP and SVP-level Sales leaders in an embedded, field-facing capacity.
- Deep understanding of at least one go-to-market motion: enterprise sales, renewals, expansion, or commercial/emerging business.
- Strong problem-solving orientation - ability to diagnose friction, define root causes, and drive cross-functional resolution.
- Proficiency with Salesforce and go-to-market tooling.
- Strong communicator - translates operational complexity into clear recommendations for both field leaders and central operations teams.