Global R2R Process Leader

JOB OVERVIEW: This role owns end-to-end process performance and strategy for the Record-to-Report (R2R) tower, from global process design and standardization through to BPO vendor governance and business stakeholder accountability. The R2R GPL is the single point of accountability for service outcomes, process excellence, and continuous value creation across all geographies - covering accounting close, reconciliations, controls execution, and other R2R activities, as well as the transactional layer of tax, treasury, and FP&A. Reports to the VP, Global Business Services and owns the end-to-end operational performance for the R2R tower within GBS. KEY RESPONSIBILITIES: - Serve as the primary business-facing partner for assigned functional leaders, owning a formal service cadence that translates business priorities into R2R delivery commitments. - Own escalation accountability for R2R service gaps - ensuring close process failures, reconciliation issues, control deficiencies, and accounting exceptions are resolved. - Govern the BPO vendor relationship, including SLA enforcement, performance reviews, and commercial discipline. - Lead daily and weekly operating cadence to manage close calendar execution, reconciliation volumes, capacity, throughput, and backlog. - Own SLA and KPI performance across R2R including close timeliness, reconciliation accuracy, journal entry error rates, and control deficiency metrics. - Forecast demand trends and align vendor staffing and capacity plans accordingly. - Ensure execution and documentation of process controls and audit requirements. - Maintain exception management framework aligned to policy and governance standards. - Build and prioritize continuous improvement pipeline including automation and simplification. - Partner with Process Excellence and Digital teams to deliver measurable productivity gains. SPECIFIC KNOWLEDGE & SKILLS: - Proven track record of earning the trust of business unit CFOs and functional leaders. - Strong operational leadership with deep understanding of R2R processes: accounting close, GL reconciliations, cost allocations, FX revaluation, fixed assets, intercompany, and controls. - Expertise in R2R KPI management, root cause analysis, and escalation frameworks. - Experience managing outsourced or hybrid retained-vendor delivery models and workforce optimization. - Demonstrated experience leading automation, AI-enabled workflow, or intelligent process redesign initiatives. - High attention to detail with strong financial and commercial acumen. MINIMUM WORK EXPERIENCE: - 12+ years of professional experience in process operations or IT service delivery leadership. - 7+ years of management experience. PREFERRED EDUCATION: - Bachelor's Degree or global equivalent in related discipline; Master's degree is a plus. TRAVEL / PHYSICAL DEMANDS: - Travel typically less than 20%. Office environment.