Inbound Sales Specialist
Job Summary
The Inbound Sales Specialist connects with pet parents to educate them on Trupanion's medical insurance coverage. This role involves managing high-volume inbound calls in a fast-paced, remote environment while providing exceptional, empathetic customer service. Success is defined by building trust, achieving individual sales goals, and helping pet owners make informed care decisions.
Responsibilities
- Manage high-volume inbound sales calls
- Educate pet owners on insurance benefits
- Guide customers through enrollment process
- Maintain accurate records in CRM system
- Handle objections and provide solutions
Required Skills
- 2+ years of high-volume sales experience
- Strong verbal and written communication
- Ability to obtain P&C Insurance license
- Remote troubleshooting and tech acumen
- Consultative selling and objection handling
Job Details
### Position Overview
As an Inbound Sales Specialist, you will be on the front lines connecting with pet parents during important moments in their journey. You will engage with warm inbound leads through meaningful conversations, educating potential customers on Trupanion's coverage and helping them make informed decisions about their pet's care and protection.
### Responsibilities
- Educate and support prospective customers by delivering exceptional service through inbound warm leads, phone calls, and email interactions.
- Build genuine trust and rapport with pet parents by utilizing a consultative approach.
- Educate potential customers on the value and benefits of Trupanion coverage.
- Effectively guide conversations by utilizing strong call control, active listening, and objection handling techniques.
- Confidently navigate customer concerns with empathy, authenticity, and professionalism.
- Guide customers through the enrollment process while ensuring a seamless, positive experience.
- Manage high inbound call volumes while balancing efficiency and individual sales goals.
- Accurately document customer interactions and maintain detailed records in the CRM system.
### Requirements
- 2+ years of successful sales experience in a high-volume B2C or inbound call center environment.
- 1+ years of experience in a customer service role.
- Must be able to obtain and maintain active Property and Casualty (P&C) licensing in all 50 states.
- Ability to work a dynamic schedule including evenings, weekends, and holidays.
- Reliable hard-wired internet connection (Ethernet) required; wireless/satellite/hotspots are not permitted.
- Must be located in the US (excluding Alabama, California, Florida, Georgia, Illinois, Nevada & New York).
### Compensation and Benefits
- Starting pay: $20/hour.
- Eligible for uncapped monthly performance bonuses.
- Restricted Stock Units (RSUs) granted to all new team members.
- Full medical, dental, and vision benefits at no cost to the employee.
- Four weeks of paid time off and 9 paid float holidays.
- Free medical health insurance for one pet (dog or cat).