Sales Operations Manager II

### Role Overview The Sales Success Partner team is dedicated to streamlining the customer experience for our Enterprise sales team and their customers. This role requires strong cross-functional collaboration and the ability to influence across a wide variety of cross-functional teams and act proactively on behalf of our Enterprise Account Executives. Additionally, the manager will be responsible for the development of talent and coaching of 6-8 coordinators and analysts. ### Responsibilities - Collaborate with sales and cross-functional leadership to create and implement strategies that empower the Enterprise Sales team. - Meticulously define and continuously refine a robust and streamlined process for intaking, assessing, and prioritizing incoming requests. - Lead a transformative initiative to significantly enhance the overall sales representative experience by identifying pain points and developing solutions. - Work collaboratively across internal departments to drive the prioritization and execution of critical improvements to increase revenue and profitability. - Champion and embed cultural principles such as Customer Success, Growth Mindset, and Inclusion. - Hire, develop, and lead an inclusive, engaged, and high-performing team. ### Minimum Requirements - 8+ years of experience in a sales support or deal strategy role, preferably at a high-growth technology company. - Significant experience with Salesforce, specifically reporting, and data visualization tools (e.g., Tableau). - Excellent communication skills with AVP+ levels of the organization. - Proficiency in the Salesforce.com ecosystem. - Action-oriented problem solver with demonstrated leadership experience in complex, cross-functional environments. - Comfortable with ambiguity and focused on operational efficiency. - Bachelor's degree or higher from a top university. ### Preferred Qualifications - Advanced analysis skills with expertise in large, unstructured datasets. - Previous experience working within Zendesk/Zendesk Explore as an administrator. - Salesforce CPQ experience. - Ability to bridge the gap between technical stakeholders and business leaders.