Inside Sales Supervisor
Job Summary
The Inside Sales Supervisor leads, coaches, and drives the performance of the inside sales team to achieve revenue and pipeline goals. This role focuses on day-to-day execution, team development, and process optimization within the Atlantic Division. You will partner closely with Sales Management, Marketing, and Operations to ensure consistent results and scalable growth.
Responsibilities
- Lead, motivate, and coach inside sales team
- Monitor performance metrics and sales targets
- Develop sales processes and CRM standards
- Coordinate with Marketing and Field Sales teams
Required Skills
- Bachelor's degree
- 3+ years inside/B2B sales experience
- 1+ year people management experience
- Proficiency in CRM (Salesforce) and reporting tools
Job Details
Responsibilities:
Team Leadership & Coaching
- Supervise, motivate, and develop a team of inside sales representatives.
- Conduct regular one-on-one coaching sessions focused on skills, productivity, and goal attainment.
- Lead team meetings, call reviews, and training sessions.
- Support onboarding and ramp of new hires.
Sales Execution & Performance Management
- Ensure team meets or exceeds activity, pipeline, and revenue targets.
- Monitor daily performance metrics (calls, emails, meetings, conversions).
- Drive best practices in prospecting, qualification, and follow-up.
- Provide real-time guidance on deal strategy and objection handling.
Process & Operations
- Enforce and develop sales processes, playbooks, and CRM usage standards.
- Maintain accurate pipeline and forecasting data.
- Identify process gaps and recommend improvements.
- Partner with Sales Operations on reporting, tools, and workflow optimization.
Cross-Functional Collaboration
- Coordinate with cross-functional partners Sales & Marketing on lead flow, campaigns, and messaging.
- Align with Field Sales/Account Executives on handoffs and coverage.
- Provide feedback to leadership on market trends, customer insights, and team capacity.
Talent & Culture
- Participate in hiring decisions and interviews.
- Foster a high-performance, accountability-driven team culture.
- Manage performance issues and support improvement plans when needed.
Minimum Qualifications:
- Bachelor's degree.
- 3 or more years of inside sales or B2B outside sales experience.
- 1 or more years of direct people management or team lead experience.
Additional Job Standards:
- Proven track record of meeting or exceeding sales targets.
- Experience using CRM platforms (e.g., Salesforce), sales engagement tools, and reporting dashboards.
- Experience supervising SDR/ISR teams in a high-volume environment.
- Background in commercial operations or sales enablement.
- Experience working with structured sales methodologies.
Skills and Competencies:
- Strong coaching and performance management skills.
- Data-driven mindset with the ability to analyze metrics and trends.
- Excellent communication and leadership abilities.
- Organized, detail-oriented, and process-focused.
- Ability to influence without authority across departments.
- Adaptable in fast-paced, change-driven environments.