Strategic Account Executive
Job Summary
The Enterprise Strategic Account Executive (ESAE) serves as the central point of contact for AEP, managing the overall customer relationship and GE Vernova portfolio. This role focuses on developing deep customer insights, driving satisfaction, and facilitating strategic growth across multiple business units. The position requires strong executive-level engagement and coordination across internal teams to deliver integrated value.
Responsibilities
- Manage end-to-end customer relationships at the C-suite level
- Develop strategic account plans and growth objectives
- Coordinate cross-functional internal teams for integrated solutions
- Monitor KPIs, quality health, and account profitability
- Facilitate annual strategic business reviews and NPS feedback
Required Skills
- 10+ years experience in energy/power generation sales
- Expertise in financial management and energy market economics
- Executive-level communication and relationship building
- Cross-functional team leadership
- Strategic planning and business development
Job Details
Essential Responsibilities:
- Own the Customer Relationship from the C-suite down, facilitating and advocating for both GEV and the customer.
- Coordinate with sales, technical, project management, quality, and senior management teams on customer communications, feedback resolution, and account plans.
- Develop a strategic account plan jointly with the customer and business unit account teams that includes proactive growth objectives and relationship mapping.
- Represent the entire GEV portfolio and support collaboration across business units for complex, multi-P&L solutions.
- Plan and lead yearly strategic business reviews with senior GEV leaders and the Customer's C-Suite.
- Collaborate with Customer Experience and Quality leaders to facilitate annual NPS surveys and drive resolution of key pain points.
- Set and monitor Operational KPIs (Quality and commercial targets) between the key account and GEV.
- Leverage operational data and metrics to monitor the health of the customer relationship and overall profitability.
Qualifications:
- Bachelor's degree in business, engineering or related discipline.
- Minimum 10 years of experience in direct sales, commercial, marketing, account management or EPC/end-user roles.
- Minimum 10 years of experience in the energy, power generation, and/or renewables industry.
- Strong financial management skills and deep knowledge of the energy market (production, transmission, storage, consumption).
- Demonstrated success in cross-business relationship management and C-suite engagement.
- Strong interpersonal, written, presentation, and team leadership skills.
- Ability to travel up to 30%-75% of the time.
- Proven ability in developing and implementing business strategy.