Universal Sales Representative

### Responsibilities - Uncover consumer needs through effective questioning and recommend the most suitable DSP for them or their family. - Consistently achieve and exceed monthly sales goals, conversion targets, and KPIs. - Build strong connections with consumers, earning trust through professional, clear, and friendly communication. - Educate consumers on the benefits and features of DSPs, explaining the enrollment and renewal process in easy-to-understand terms. - Enroll consumers via inbound and outbound calls generated by company marketing efforts. - Follow a proven sales and compliance call flow to ensure quality and consistency. - Navigate multiple system applications to process requests, close sales, research inquiries, and update consumer information. - Accurately document all interactions in line with standard operating procedures. - Participate in ongoing training and coaching to sharpen your skills and boost performance. - Adhere to all company policies, scripts, and designated processes. ### Qualifications - Typically a high school diploma or GED. - 2-3 years of call center sales experience. - A high-energy, positive attitude with a passion for sales success and helping others. - Assertive, goal-oriented mindset with a proven record of meeting or exceeding sales quotas and performance metrics. - Organizational skills, attention to detail, and ability to follow structured processes. - Ability to quickly learn, retain, and apply complex information to drive results. - Excellent communication, active listening, and analytical skills. - Proficiency in Microsoft Office. - Fast and accurate keyboarding skills (40+ WPM), with comfort navigating dual screens. - Willingness to work a regular 40-hour schedule and occasional overtime during peak periods. - A work environment free from background noise and distraction. ### Nice to Haves - Bilingual (English and Spanish) or multilingual. - Experience working with dental savings plans or health insurance. - Experience using NICE CXOne.