Field Property Adjuster
Job Summary
As a Field Property Adjuster, you will travel to customers' homes to conduct on-site inspections, investigate coverage, and prepare damage estimates. You will handle both in-person and virtual claims, with a primary focus on water losses. The role requires strong negotiation, communication, and critical thinking skills to ensure efficient and empathetic claim resolution.
Responsibilities
- Conduct on-site and virtual property inspections
- Investigate coverage and estimate damages
- Negotiate and settle insurance claims
- Maintain accurate claim documentation
Required Skills
- Xactimate proficiency
- Critical thinking & analytical skills
- Effective negotiation & communication
- Empathy in customer service
- Ability to perform physical field inspections
Job Details
### Job Description
As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution.
### Core Responsibilities
- **Customer Service Expert:** Act with compassion, empathy, and clarity to empower and restore policyholders.
- **Investigator:** Perform detailed reviews of damage and interpret policies to determine coverage.
- **Effective Communicator:** Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process.
- **Negotiator:** Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants.
- **Problem Solver:** Utilize estimation tools and critical thinking to manage claims in a fast-paced environment.
- **Recorder:** Maintain accurate, timely documentation of all work within the claims system.
### Qualifications & Requirements
- Must live in or near Toms River, NJ.
- 2 years of previous experience as an outside adjuster is highly desired.
- Proficiency in using Xactimate and other relevant estimating software.
- Ability to travel to customers' homes and handle virtual claims.
- Willingness and ability to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.
- Valid driver's license.
- Ability to attend approximately 2 weeks of training in Dallas, TX.
- Requirement to secure an adjuster and/or appraiser license within 60 days of hire (background check required).
### Technical Requirements
- Dedicated, private workspace free from distractions.
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload.