Regional Services Manager
Job Summary
The Regional Services Manager (RSM) aligns service area priorities with business goals and the Service Director. This role involves mentoring Hub Managers, implementing standard work, and monitoring KPIs to ensure operational excellence. The position requires strong evaluative judgment, cross-functional collaboration, and the ability to manage resources across a designated business area.
Responsibilities
- Serve as interim Hub Manager when needed
- Develop and execute resource forecasts and planning
- Mentor Hub Managers on best practices and operations
- Analyze operational data to drive improvements
- Lead small projects and cross-functional teams
Required Skills
- 5+ years in Services and Resource Management
- Project management and program leadership
- Strong interpersonal and mentoring skills
- Data analysis and problem-solving
- Ability to travel (50%)
Job Details
Essential Responsibilities
- Covers (serves as) interim Hub Manager during absences, new site startups, or site closeouts.
- Develops long range forecasts for Service Area resource needs in collaboration with Hub Managers.
- Reviews and executes short and long-range resource plans based on resource forecasts and regional business commitments, including recruitment, skills reviews, and resource development through advanced-level training.
- Serves as the best practice mentor and coach for the Service Area, working directly with Hub Managers to standardize and improve operations.
- Contributes towards strategy and policy development and ensures delivery within area of responsibility.
- Has in-depth knowledge of best practices and how his/her own areas integrate with others; has working knowledge of competition and the factors that differentiate GE Vernova services.
- Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering.
- Takes new perspectives on existing solutions and embraces continuous improvement, willing to champion change and drive solutions into the Service Area.
- Uses technical experience and expertise for data analysis to support recommendations for corrective actions.
- Uses multiple internal and limited external sources outside of own function to arrive at decisions.
- Primary resource for mentoring colleagues with less experience or expertise.
- May lead small projects with moderate risks and resource requirements.
- Explains difficult or sensitive information; works to build consensus and drive solutions.
Required Qualifications
- High school diploma or equivalent.
- Minimum 5 years relevant experience in the areas of Services and Resource Management.
- Ability and willingness to travel 50% of the time.