Associate Total Quality Management
Job Summary
The Associate, Total Quality Management will lead cross-functional initiatives to design, optimize, and implement operational processes. You will be responsible for gathering business requirements, managing project plans, and analyzing data to support strategic decision-making. This role reports to the Associate Director of Quality and focuses on driving organizational goals through process improvement and risk mitigation.
Responsibilities
- Manage cross-functional implementations and projects
- Analyze data and maintain KPI dashboards
- Lead process improvement and risk mitigation strategies
- Support stakeholder management and business decision-making
Required Skills
- 3+ years operations or health insurance experience
- SQL, Excel, and data analytics tools proficiency
- Project management and UAT experience
- Lean or Six Sigma methodology knowledge
Job Details
### Role Overview
You will work cross-functionally with business and technical stakeholders to represent the department's interests in strategic initiatives and internal process problem-solving. Responsibilities include leading the design, optimization, and implementation of operational processes and platforms, collecting business requirements, and managing project governance frameworks.
### Key Responsibilities
- Lead end-to-end management of cross-functional projects, including creating plans and managing stakeholder relationships.
- Evaluate departmental performance by gathering, analyzing, and interpreting data (Big Data query writing) and metrics.
- Develop and maintain KPI dashboards and perform trend/variance analysis to identify performance drivers.
- Formulate proactive implementation, communication, and change management strategies.
- Apply analytical and modeling skills to solve complex business problems and support data-driven decision-making.
- Mentor team members and support professional growth within the department.
- Ensure compliance with all applicable laws and regulations.
### Qualifications
- 3+ years of work experience in operations and/or health insurance.
- 2+ years of experience using data software (Excel/Google Sheets, SQL, or similar analytics tools).
- 2+ years of experience in end-to-end project management within a cross-functional environment.
- 2+ years of experience administering operational, quality, or analytics platforms (requirements gathering, workflow documentation, UAT).
- Experience in stakeholder management and ownership.
- 2+ years of experience with process improvement methodologies (Lean, Six Sigma, or Theory of Constraints).
- Bachelor’s degree or 3+ years of commensurate experience.