Access Management Service Director
Job Summary
The Associate Director, Access Management Service Delivery is the subject matter expert responsible for all Access Management activities, including policy, standards, and automation. This role leads the delivery of access services globally, managing performance and stakeholder expectations across the IAM ecosystem. The primary objective is to drive automation into target applications to streamline onboarding, lifecycle management, and deprovisioning of accounts.
Responsibilities
- Manage global Access Management policies and standards
- Drive automation for account lifecycle and provisioning
- Oversee service delivery performance and stakeholder reporting
- Ensure compliance with SOX and GxP regulatory requirements
Required Skills
- 7+ years Access Management expertise
- Project and Demand management skills
- Regulatory compliance knowledge (SOX/GxP)
- Strong stakeholder and talent management
Job Details
Responsibilities:
- Define and maintain access management policies, standards, and procedures.
- Lead initiatives to automate access management capabilities, focusing on privileged accounts and lifecycle management.
- Manage service delivery processes, from strategy planning to performance monitoring and reporting.
- Serve as the business process owner for authorization (RBAC/ABAC), administration, and auditing/reporting.
- Drive projects and enhancements while addressing ad-hoc operational issues.
- Collaborate cross-functionally as an IAM SME to support stakeholder projects and complex infrastructure requirements.
- Ensure compliance with regulatory requirements such as SOX and GxP.
Required Skills:
- Bachelor's Degree in a related field.
- At least 7 years of focused Access Management experience (Authorization, Administration, Auditing).
- 10+ years of overall cybersecurity experience is preferred.
- Proven success in managing complex programs, including demand management, project management, and requirements definition.
- Strong track record in customer success and stakeholder management outside of IT domains.
- Demonstrated success in talent development and management.
Preferred Skills:
- Experience with automation and process improvement in an IAM context.
- Familiarity with regulatory compliance standards (SOX, GxP, Risk Management, Quality Management).