Remote Mortgage Loan Officer

### Position Overview This is an opportunity to grow your career as a purchase-focused Mortgage Loan Officer originating home loans for customers introduced through Zillow's ecosystem. You will guide borrowers from first contact through funding while delivering a best-in-class customer experience. Based on your background and strengths, you may operate in either a high-volume, digitally driven environment or a relationship-based, market-focused model. ### Key Responsibilities - Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements. - Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation. - Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners. - Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations. - Leverage Zillow's CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement. - Partner with centralized processing, underwriting, and closing teams to move loans efficiently. - Deliver a consistent, high-quality customer experience through phone, email, and text communication. - Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions. - Maintain active licensing, complete required education, and participate in ongoing professional development. ### Requirements - 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license. - Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content. - Physically located in and working remotely from Vermont. - Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model. - Strong client service orientation with consultative sales skills and deep understanding of the mortgage process. - Comfortable working in a structured, performance-driven environment with clearly defined KPIs. - Excellent verbal communication skills and ability to build trust quickly. - Strong time management, organization, and pipeline management skills. - Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel). - Associate's or Bachelor's degree preferred.