Process Improvement Consultant
Job Summary
The Process Improvement Consultant evaluates and oversees operations or technology processes to optimize efficiency and reduce risk. This role involves conducting business diagnostics, developing value-creation projects, and leading organizational process redesigns. The consultant will collaborate with all levels of the organization to ensure smooth process implementation and sustainable quality improvements.
Responsibilities
- Evaluate and oversee operations or technology processes
- Identify, quantify, and prioritize value creation projects
- Design and implement process optimization solutions
- Conduct risk assessments and cost-benefit analyses
- Mentor teams to build operational capabilities
Required Skills
- Process Improvement methodologies
- Data analysis and process modeling
- Project management
- Programming logic knowledge
- Change management and consulting
Job Details
### Position Overview
As a Process Improvement Consultant within PNC's Retail Bank Operations organization, you will be based in Pittsburgh, PA or within PNC's footprint. This position may be eligible for remote work in select geographic locations, subject to approval.
### Responsibilities
- Consult with line of business to evaluate and oversee an organization's operations or technology processes.
- Develop solutions to optimize process efficiency, reduce processing time, and mitigate risks.
- Conduct thorough business diagnostics to identify, quantify and prioritize value creation projects.
- Develop and present business case to approval committees.
- Oversee implementation deliverables, cost-estimates, cost-benefit analysis, and provide rationale for process improvements.
- Utilize data analysis and process modeling to craft solutions that meet business requirements.
- Assess risks associated with current and proposed processes against business objectives.
- Mentor individuals and teams to build capabilities.
### Qualifications
- Background in Process Improvement.
- Experience working with long-term projects.
- Ability to independently make decisions and validate conclusions.
- Working knowledge of programming logic.
- Effective communication across all levels of an organization.
- University/college degree with 3+ years of relevant industry experience.
- Industrial engineering degree preferred; Six Sigma (Green/Black Belt) is a plus.
- Proficiency in Change Management, Corporate Governance, Data Analytics, and Risk Assessments.
- Analytical thinking, problem-solving, and project management competencies.