Lead Solution Architect

The Impact of a Lead Solutions Architect, Business Systems at Coupa: As the Lead Solutions Architect, Business Systems, you will lead the creation and execution of Salesforce strategies to address intricate business challenges. In this role, you will be the primary architect for our lead-to-cash and service-to-retention workflows, acting as both a visionary advisor and a technical practitioner to ensure our platform scales with our expanding needs. Your primary objective is to develop and oversee enterprise-level solutions that are technically robust, well-integrated, and aligned with our business goals. What You'll Do - Strategic Solution Design: Transform high-level business requirements into comprehensive end-to-end technical architectures that align with business outcomes. - Decision Articulation: Present multiple architectural options to stakeholders, clearly outlining the pros, cons, and long-term implications of each to drive informed decision-making. - Technical Stewardship: Champion a "configuration-first" approach to minimize custom code and technical debt, ensuring the environment remains agile and maintainable. - Customization and Configuration: Be a hands on architect customizing and configuring Salesforce applications and integrations to meet specific business needs as needed. - Governance & Standards: Establish and enforce best practices for integration, data security, and development lifecycle (DevOps) - Agentic Architecture: Design and implement Salesforce Agentforce and Einstein solutions that don't just automate tasks, but autonomously solve customer and employee problems. - Data Readiness for AI: Ensure the underlying data architecture is "AI-ready" by enforcing strict data hygiene, grounding strategies, and ethical data usage standards. - Cross-Functional Leadership: Act as the bridge between business units and the technical team, ensuring that "what was asked for" solves "what was needed." - Performance Optimization: Monitor and optimize the performance of Salesforce solutions to ensure scalability and reliability. - Documentation: Create and maintain comprehensive documentation of solutions, including Solution design, architecture diagrams, data models, and integration specifications. What You Will Bring to Coupa - Education: Bachelor's degree in Computer Science, Information Technology, or a related field. - Deep Platform Expertise: 10+ years of experience within the Salesforce ecosystem, atleast 4+ years as a Salesforce Solution architect with a proven track record of architecting solutions that span multiple clouds (Sales, Service, and Experience). - CPQ: Hands-on experience with at least two enterprise-level Salesforce CPQ implementations. You understand the nuances of Price Rules, Product Rules, and Quote Line Editor customizations. - Systemic Thinking: An "Architect's Mindset"-the ability to see how a change in a Service Cloud workflow might impact a Sales Cloud opportunity or a Partner portal view. - Technical Skillset: Proficiency in Salesforce Flow, Apex, and LWC, alongside a strong understanding of Salesforce security models, sharing rules, and Shield. - AI & Data: Hands-on experience with Agentforce, Einstein Copilot/Agents. Experience with data migrations into and out of Salesforce. - Integrations: Experience with Salesforce Integration patterns and technologies (eg: REST API, SOAP API, Workato, Middleware solutions, Managed packages) - Collaborative Spirit: The ability to influence stakeholders at all levels, translating "business speak" into "technical requirements" and vice versa. - Credentials: Certifications such as Salesforce Application Architect or System Architect. Specialized certifications in CPQ or Experience Cloud are a significant plus Benefits: - Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year. - Birthday Time-Off: A paid day off on your birthday or another day of your choice within your birthday month. - Volunteer Time Off (VTO): 40 hours of paid VTO annually to support community initiatives. - Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources. - Business Travel Protection: Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during business travel. - Referral Bonus Program: Monetary referral bonuses for successfully referring talented friends or acquaintances.