Senior Principal Client Partner

Responsibilities: Enterprise Account Partnership: - Own a focused portfolio of 1-5 highly strategic Life Sciences enterprise accounts, typically involving multi-year agreements and complex governance structures. - Operate at the enterprise (portfolio) level as well as the single brand/product level to set a path for long-term account health and growth. - Manage relationships with large, matrixed global client organizations, navigating multiple stakeholders and competing internal priorities within each client's environment. - Act as the single point of accountability for overall account performance. Cross-Functional Collaboration & Leadership: - Act as a bridge across internal Surescripts teams - including Sales, Product, Analytics, Legal, Finance, Operations, Implementation, Clinical Intelligence and Customer Support - to align Surescripts' efforts with the client's needs and objectives. - Clearly translate the client's requirements, strategic direction, and constraints back into the Surescripts organization, ensuring all teams understand what success looks like for the customer. - Lead post-sale complex initiatives such as new product implementations, service launches, and major project rollouts for your accounts with strong governance, clear communication, and cross-department coordination. - Proactively identify and address internal process gaps or misalignments that could impact the client's experience, driving process improvements to better support life sciences partners. Analytical & Financial Excellence: - Apply a data-driven approach to account management. Work closely with Surescripts' Data & Analytics teams to gather and interpret usage data, outcome metrics, and other KPIs that demonstrate value to the client. - Translate complex analytics into clear, executive-ready insights and narratives that tie Surescripts' services to the client's key performance metrics. - Show strong financial acumen, comfortable discussing ROI, cost-benefit analyses, and economic justifications for solutions with client procurement and finance leaders. - Rigorously quantify the impact of Surescripts' partnership in terms that resonate with executive stakeholders. Account Planning & Relationship Health: - In partnership with the Account Executive, develop and maintain an enterprise-grade account plan for each client, outlining strategic objectives, multi-year roadmaps, key stakeholders, revenue projections, potential risks, and mitigation plans. - Maintain robust forecasting and CRM discipline, providing accurate visibility into account status, renewal likelihood, and growth opportunities for Surescripts leadership. - Ensure a continuous state of account "renewal readiness" by tracking contract timelines, value delivered, and stakeholder sentiment well in advance of renewal dates. - Serve as the accountable owner for overall relationship health, orchestrating internal resources as needed to meet commitments and keep the account on a positive growth trajectory. Collaborative Consultative Engagement: - Engage credibly with client leaders on strategic priorities and future planning. - Lead consultative, value-based engagements that go beyond product features to address the client's enterprise-wide transformation goals and business drivers. - Conduct insightful conversations on competitive dynamics, payer & market access challenges, and emerging healthcare trends, positioning Surescripts' offerings as solutions to the client's high-value problems. - Proactively identify opportunities and innovations aligned to the client's long-term growth objectives, translating complex challenges into clear, actionable strategies. - Continuously partner with the Account Executive to help identify "whitespace" opportunities within each account. Compliance Leadership: - Stay informed on market access and payer dynamics, healthcare policy changes, and regulatory or compliance requirements that impact how life sciences companies operate. - Ensure that all partnership activities and solutions adhere to relevant regulations and industry standards. - Provide thought leadership on how evolving policy, reimbursement, and healthcare trends may reshape clients' patient access strategies or commercial models. Qualifications: Basic Requirements: - Bachelor's Degree in Business, Economics, Finance, or related fields - 12+ years of enterprise account leadership experience within Life Sciences (pharma, biotech) - Proven track record owning and expanding large, complex, strategic accounts - Demonstrated success engaging and influencing C-suite and senior executives - Deep understanding of Life Sciences commercialization, policy, market access, and evolving healthcare ecosystems - Experience partnering with customers to drive success with high-value, consultative, enterprise solutions - Demonstrated ability to think strategically and long-term - Strong analytical skills - Proven ability to lead cross-functional teams and influence teams without a formal reporting relationship Preferred Qualifications: - Advanced degree - MBA, MHA, MPH, PharmD - Expertise in healthcare data and IT solutions - Strategic Account Planning methodology training - Knowledge and/or experience with prior authorization, benefits verification, patient access.