Senior Business Systems Analyst

Responsibilities: - Balance technology and business issues, communicate appropriately with both technology and business experts, such as standard product functionality, configurability vs customization. - Conduct design review meetings with system architects and product development team to discuss and document technical approaches to client requested custom functionality. - Accountable for being a product SME across available functions, features, and configurations. - Highly skilled in consultative needs analysis and able to demonstrate the value of available features vs custom development requests. - Create, manage and maintain all project deliverables including business requirements documents (BRD), functional specifications, process flows, client-specific user guides and test scripts. - Work with Solutions Architects, Solutions Analysts, and Project Managers on the technical solution planning and delivery. - Participate in IT meetings as needed to transfer knowledge of the client's business objectives, evaluate conceptual designs, or confirm deliverables as required. - Act as liaison between all project stakeholders including Business, Product Owners, Development, Quality Assurance, Project Management and Client Support to ensure understanding of requirements, project objectives, and solutions. - Ensure the digital solutions defined meet the needs of clients with solid use cases and business requirements. - Proactively improve processes to promote better quality and more scalable deployments. - Perform duties and make sophisticated decisions and recommendations under limited supervision. - Facilitate configuration meetings with clients and implement product configurations. - Capture, document, and memorialize configurations for use in supporting the client and internal team uses to thoroughly understand and use the program. - Perform quality assurance testing during the development phase and go-live. - Provide ad hoc analysis and reporting. - Provide demonstrations and training to internal and external stakeholders. - Occasional travel may be required. Qualifications: - 5+ years working experience as a Senior Business Systems Analyst/BSA. - Excellent interpersonal skills and experience at dealing with clients/users at all levels, single and in groups. - Presentation skills of technical solutions to business audiences. - At least 3 years working with in an agile system development life cycle environment, best practices required to implement effective solutions. - Ability to work on multiple tasks at any one time while maintaining high quality standards and prioritization. - Excellent troubleshooting and problem- solving skills, specific to highly technical and customer focused service environment. - Highly motivated self-starter willing and able to learn a great deal of information in a short period of time. - Ability to work independently or as a team member on projects of varying size and scope. - Ability to quickly adapt to constantly changing requirements and business needs. - Strong problem solving, analytical, negotiation and writing skills. - Strong experience with MS Office (Word, Excel, PowerPoint, Project, Visio). - Strong experience with SharePoint, JIRA. - Working experience with Agile SDLC Methodologies. - Working knowledge of the BABOK and XML, HTML and CSS. - Experience in the marketing industry a plus. - Experience in the financial industry a plus.