Institutional Trust Officer II
Job Summary
As an Institutional Trust Officer (ITO) II, you will serve as the primary day-to-day contact for administrative needs regarding client, trust, or retirement plan accounts. You will conduct administrative reviews, manage complex account compliance, and ensure fiduciary obligations are met while maintaining strong client relationships. This role involves proactive risk management, problem-solving, and identifying opportunities to support client needs through the bank's broader services.
Responsibilities
- Serve as primary contact for trust and retirement plan administration.
- Manage complex accounts in compliance with legal and fiduciary regulations.
- Conduct administrative reviews and implement transaction processing.
- Resolve legal and compliance-related issues for assigned accounts.
- Maintain client relationships and identify cross-selling opportunities.
Required Skills
- 3+ years of relevant industry experience
- Strong account and relationship management
- Knowledge of regulatory environments and fiduciary standards
- Business development and financial operations skills
- Effective communication and problem-solving abilities
Job Details
Position Overview:
As an Institutional Trust Officer (ITO) II, you will serve as the day-to-day contact for all administrative needs of the client, trust or retirement plan. The ITO II conducts administrative reviews, communicates administrative and fiduciary issues to the client and to appropriate committees, reviews and implements transaction processing and responds to client inquiries. The ITO II assists clients in meeting their regulatory and other obligations by providing updated documents, tax information and other materials.
Job Description:
- Services clients through the execution of the terms of any document in which the firm serves as trustee, executor, agent, or custodian.
- Administers more complex accounts and ensures compliance with all legal and fiduciary regulations, and policies and procedures.
- Manages and or oversees a diverse book of business with varying account types.
- Delivers the full breadth of client services in order to grow the business and assure the highest level of client experience.
- Handles risk management and the resolution of legal and compliance-related issues for assigned accounts.
- Communicates with clients and business partners, solves problems and escalates anticipated or known client issues/concerns.
- Responsible for identifying continuous process improvement.
- Maintains and retains assets under management or under administration, by educating clients on available tools and resources.
- Meets regularly with clients both on and/or off bank premises to maintain relationships.
- Identifies client needs and refers to partners for other bank products and services as sales opportunities.
- Prepares and presents appropriate material for management or committee review.
Qualifications:
- Role typically requires a university/college degree with 3+ years of relevant/direct industry experience.
- Preferred Skills: Asset Management, Client Relationship Building, Consumer Lending, Credit Risk Analysis, Financial Operations, General Ledger (GL), Process Improvements.
- Competencies: Account Management, Accuracy and Attention to Detail, Business Development, Effective Communications, Industry Knowledge, Problem Solving, Regulatory Environment, Relationship Management.