Shared Services Representative Remote
Job Summary
The Shared Services Representative ensures timely follow-up on maintenance replacement rentals and roadside services while communicating repair approvals to facilities. This remote, full-time role involves managing vehicle recalls, repair orders, and manufacturer claims within the National Service Department. Candidates must reside in the Boise Metropolitan area and possess administrative and customer service experience.
Responsibilities
- Follow up on maintenance and roadside services
- Communicate repair approvals to facilities
- Manage vehicle recalls and repair reports
- Coordinate replacement rental extensions
Required Skills
- Customer service experience
- Administrative support skills
- Microsoft Office proficiency
- Detail-oriented and analytical mindset
Job Details
### Position Overview
The Shared Services Representative for the National Service Department is primarily responsible for ensuring timely follow-up on maintenance replacement rentals and roadside-related services, while communicating client approval of repairs to maintenance facilities. The role also assists with various tasks, projects, and reports related to managing vehicle recalls, historical repair orders, and manufacturer claims.
### Working Conditions
This is a full-time, work-from-home position for residents of the Boise Metropolitan area. The department operates Monday through Friday, 5 a.m. - 9 p.m. CST, and Saturday, 7 a.m. - 4 p.m. CST. Schedules are based on business needs (40 hours per week).
### Responsibilities
- Monitor the advancement of live jobs by conducting follow-ups to vendor partners, clients, and maintenance repair facilities in a timely manner.
- Communicate the status of live jobs and vehicles out of service by noting the internal system and contacting clients.
- Identify and escalate customer service opportunities related to roadside assistance or repair delays.
- Extend replacement rentals to accommodate alternate transportation for fleet drivers.
- Consult with and make recommendations to clients regarding vehicle repair service progression.
- Relay repair approvals to repair facilities on behalf of the client.
### Qualifications
- Must be 18 years of age or older.
- Must live in the Boise Metropolitan area or surrounding counties in Idaho.
- One (1) year of customer service experience.
- One (1) year of administrative support experience.
- Basic proficiency with Microsoft Office (Word, Excel, and Outlook).
- Ability to meet all work-from-home technical requirements.
- Must be authorized to work in the United States without sponsorship.
- Competencies: Executing, Customer Service, Detail Oriented, Analyzing, Communication, Flexibility.
### Technical Requirements
- Reliable high-speed internet (terrestrial cable or fiber only; no DSL or satellite).
- Minimum validated upload speed of 5Mb and download speed of 25Mb.
- Connection latency must be less than 100ms.