Associate Process Improvement
Job Summary
The Associate, Process Optimization will work with business and technical stakeholders to solve operational problems and improve internal workflows. This role supports the design and implementation of processes to drive efficiency and reduce friction for members and providers. Responsibilities include root-cause analysis, project management, and cross-functional collaboration to modernize service-delivery.
Responsibilities
- Manage operational improvement and workflow optimization projects.
- Develop training materials and internal documentation.
- Partner with business owners to implement scalable procedural solutions.
- Mentor team members and ensure regulatory compliance.
Required Skills
- 3+ years experience in Health insurance or Health systems.
- 2+ years end-to-end project management.
- Experience in workflow design and operating procedures.
- Data analysis skills (Excel, SQL, Python) preferred.
Job Details
Responsibilities:
- Lead the end-to-end management of operational improvements and workflow optimization projects, driving collaboration, seamless adoption and completion.
- Improve readiness for strategic implementations and technology launches by developing training materials, creating clear communications, and updating internal knowledge management repositories to minimize colleague friction.
- Partner with business owners to implement scalable procedural countermeasures that eliminate immediate process breaks and replace manual workarounds.
- Mentor team members and promote colleagues' growth.
- Compliance with all applicable laws and regulations.
- Other duties as assigned.
Requirements:
- 3+ years of work experience in Health insurance, Health System, or related field.
- 2+ years of experience with end-to-end project management.
- 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures.
- A bachelor's degree or 3+ years commensurate experience.
Bonus points:
- Bachelor's degree in Engineering, Business Administration, or other related field.
- Lean Six Sigma Green Belt certification or higher.
- 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools.
- 1+ years of experience using AI tools to guide process optimization, task automation, or analytical insights.