Account Executive Contact Center
Job Summary
We are seeking a talented Mid-Market/Commercial Account Executive with specialized experience in Contact Center sales. The primary goal is to partner with sales Account Executives to upsell current customers and assist in closing potential customers. You will drive, build, and manage pipelines for your assigned territory while utilizing solution-selling techniques.
Responsibilities
- Qualify leads and perform needs assessments
- Manage client presentations and proposals
- Drive sales cycles and close deals
- Partner with AE teams for upselling
- Manage pipelines and sales forecasts
Required Skills
- Mid-Market/Commercial sales experience
- Complex sales cycle management
- CRM proficiency
- Solution and value-selling techniques
- Training and demonstration capabilities
Job Details
Responsibilities:
- Qualifying leads and performing needs assessments, engaging technical resources.
- Creating, delivering, and managing client presentations, proposals, and coordinating quarterly business reviews.
- Utilizing solution-selling and value-selling techniques to effectively guide sales processes to close.
- Developing and maintaining business within existing accounts, managing large, complex sales situations, and sales campaigns.
- Partnering with sales Account Executives to upsell current customers and assist in closing potential customers.
- Developing go-to-market co-sell strategy (internal Zoom, alliance partners & channel partners).
- Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions.
Required Qualifications:
- Experience working with Mid-Market/Commercial Accounts.
- Able to lead and manage complex sales cycles from start to finish.
- Experience working within Majors accounts.
- Experience leading others with product/services training; demo and sales guides; learning and training materials.
- Experience utilizing Customer Relationship Management (CRM) tools.
- Able to travel as needed.