Product Management Director

### Role Overview Agentforce Operations is reimagining back-office business operations by empowering companies to collaborate and automate complex business processes. This role focuses on adapting our commercial SaaS product into a deployable, secure, compliant, and supportable edition that can run inside customer-owned, isolated, restricted, or air-gapped cloud environments, including defense cloud enclaves and sovereign cloud deployments. ### Responsibilities - Define and execute vision, strategy, and roadmap for Agentforce Operations Private Cloud Edition (PCE) product offerings, specifically focusing on Trust, Compliance, Security, Privacy, Scalability, Accessibility, and Enterprise-readiness. - Dive deeply into product/platform architecture to ensure it supports key requirements of enterprise customers from both public and private sectors, including secure cloud operations, AI/ML-enabled decision support, and operational resilience. - Lead the definition, planning, and delivery of feature work and compliance efforts, coordinating across development, testing, UX/design, security, legal, and ops teams. - Collaborate closely with customers, partners, Forward Deployed Engineers (FDEs), User Experience (UX), and User Research & Insights teams to identify opportunities and validate solutions. - Define and execute the product strategy, including refining pricing and packaging models focused on customer outcomes. - Drive the go-to-market (GTM) strategy and execution for new products and features. - Lead cross-functional product launch activities, ensuring sales and marketing teams are equipped to drive adoption and revenue. - Evangelize product value internally and externally to enterprise and government customers. - Establish and track clear success metrics to ensure visible progress. ### Qualifications - 10+ years of product management, technical product management, or enterprise software experience. - 5+ years of experience with SaaS, cloud platforms, infrastructure, security, or enterprise application platforms. - Demonstrated experience taking complex enterprise software capabilities from strategy through execution, launch, adoption, and lifecycle management. - Strong understanding of modern SaaS architecture (multi-tenancy, identity and access management, data isolation, APIs, observability, release management). - Experience with secure cloud environments, regulated industries, or highly controlled enterprise deployments. - Working knowledge of cloud infrastructure concepts (IaaS, PaaS, SaaS) across major cloud providers. - Familiarity with security and compliance concepts such as encryption, vulnerability management, access controls, audit logging, and secure SDLC. - Ability to translate complex infrastructure requirements into actionable product requirements. - Strong executive communication and stakeholder management skills. - Experience working with large enterprise customers, government agencies, or defense contractors. ### Preferred Qualifications - U.S. citizen living on U.S. soil without dual citizenship with the ability to meet customer/government screening standards. - Technical background in computer science, engineering, cybersecurity, or enterprise architecture. - Experience with private cloud, single-tenant SaaS, dedicated cloud, sovereign cloud, or air-gapped deployment models. - Familiarity with Kubernetes, containers, infrastructure as code, CI/CD, hardened images, STIGs, FIPS-validated cryptography, and secure software supply chain. - Experience building products for FedRAMP, DoD IL4/IL5/IL6, DISA SRG, NIST 800-53, RMF, CMMC, ITAR, or CJIS. - Experience with government cloud environments (AWS GovCloud, Azure Government, etc.). - Prior U.S. government security clearance is a plus. - Must agree to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.