Total Quality Management Specialist

Responsibilities: - Maintain the health and reliability of quality programs across all lines of business by ensuring standardization and consistent application of evaluation rubrics. - Evaluate and resolve high-complexity cases that fall outside conventional workflows, focusing on root-cause identification and systemic resolution. - Oversee internal and external escalated transactions to ensure resolutions meet both service-level agreements and quality benchmarks. - Serve as the Subject Matter Expert for quality standards and cross-functional feedback. - Support the testing and implementation of new quality programs, workflows, and audit approaches, including AI-driven initiatives. - Compliance with all applicable laws and regulations. - Other duties as assigned. Requirements: - 1+ years previous work experience in healthcare environment and quality assurance. - 1+ years of experience demonstrating strong quantitative and analytical skills, with a focus on proactively identifying issues and driving solutions. - Experience coaching peers or auditors. - 1+ years experience working with data and g-sheets reviewing data. Bonus points: - Auditing and quality experience. - Bilingual in Spanish. - Experience in AI auditing programs. - Advanced Operations Certificate (Lean Six Sigma or similar). - Previous project oversight experience.