Total Quality Management Associate
Job Summary
The Associate, Total Quality Management will lead cross-functional initiatives to design, optimize, and implement processes supporting organizational goals. This role involves managing project plans, analyzing data to drive decision-making, and developing risk mitigation strategies. You will collaborate with business and technical stakeholders to ensure operational excellence and performance improvement.
Responsibilities
- Manage end-to-end cross-functional projects
- Analyze data and maintain KPI dashboards
- Develop risk mitigation and change strategies
- Drive process improvement initiatives
Required Skills
- 3+ years operations/health insurance experience
- Proficiency in SQL, Excel, or analytics tools
- Project management experience
- Lean or Six Sigma methodology knowledge
Job Details
Responsibilities:
- Lead the end-to-end management of cross-functional implementations and projects, including creating project plans and managing relationships.
- Evaluate departmental performance by gathering, analyzing, and interpreting data and metrics.
- Develop, maintain, and improve Key Performance Indicator (KPI) dashboards and perform trend and variance analysis.
- Collaborate with internal and external stakeholder groups to formulate proactive implementation, communication, and change management strategies.
- Apply analytical and modeling skills to solve complex business problems.
- Mentor team members and promote professional development.
- Support strategic projects and ensure compliance with applicable laws and regulations.
Requirements:
- 3+ years of work experience in operations and/or health insurance.
- 2+ years of experience using data software such as Excel/Google Sheets, SQL, or other analytics tools.
- 2+ years of experience with end-to-end project management in a cross-functional environment.
- 2+ years of experience administering operational, quality, or analytics platforms (including requirements gathering and UAT).
- Experience managing, presenting, and owning stakeholder management.
- 2+ years of experience with process improvement methodologies such as Lean, Six Sigma, or Theory of Constraints.
- Bonus: A bachelor's degree or 3+ years of commensurate experience.