Senior Product Manager
Job Summary
As the Senior Manager of Product Management for Capital One Software, you will lead the strategic roadmap and performance of the enterprise website. You will be responsible for creating a seamless, data-driven digital experience that spans the entire customer lifecycle. This role requires deep technical acumen and a focus on user experience to drive lead generation and customer advocacy.
Responsibilities
- Own enterprise website strategic vision and product roadmap
- Architect frictionless, end-to-end digital customer journeys
- Lead cross-functional teams across marketing, UX, and engineering
- Ensure compliance with enterprise security and privacy standards
- Drive lead generation, conversion rates, and customer adoption
Required Skills
- Product Management (7+ years)
- B2B SaaS / Enterprise Website Strategy
- MarTech & CMS proficiency (Adobe, Contentful, etc.)
- Data-driven decision making & Web Analytics
- Team Leadership & Mentorship
Job Details
### Key Responsibilities
- **Drive Digital Vision & Roadmap:** Own the strategic vision and product roadmap for the enterprise website, aligning digital initiatives with business goals for lead generation and customer success.
- **Architect End-to-End Journeys:** Map and build cohesive, frictionless digital experiences by integrating complex backend systems, marketing technology (MarTech), and internal processes.
- **Lead Cross-Functional Execution:** Act as the connective tissue across product marketing, UX design, content strategy, engineering, and sales ops to orchestrate unified experiences.
- **Champion Usability & Design:** Guide the UX/UI strategy to meet executive and technical buyer expectations, enforcing high standards for accessibility and human-centric design.
- **Navigate a Highly Regulated Environment:** Design digital experiences and data-capture processes that adhere to enterprise security, privacy, and compliance standards.
- **Cultivate Brand Advocates:** Focus on user value by communicating technical depth and solving real user pain points to build long-term advocacy.
### Qualifications
- Bachelor's, Master's, or PhD in a quantitative field (Engineering, CS, Economics) or MBA with quantitative focus.
- At least 7 years of experience in Product Management focused on digital products.
- At least 5 years of experience in the management or mentorship of product managers or teams.
- At least 5 years of experience driving measurable results related to digital platforms (lead generation, conversion rates, customer adoption).
- Experience leading enterprise SaaS or B2B website products at scale is preferred.
- Deep understanding of CMS, MarTech (Adobe, Contentful, Optimizely, Marketo), and SalesTech (Salesforce) platforms.