Bodily Injury Adjuster

Job Description As an Unrepresented Bodily Injury Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with customers. This position supports the Casualty 500 office within the Eastern and Central time zones. Preferred Qualifications: - 2+ years of claims adjusting and bodily injury adjusting experience. - Previous experience in bodily injury claims handling or a related field preferred. - Colossus evaluation experience a plus. - Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately. - Ability to work independently and remotely, while managing time efficiently. - Familiarity with insurance policies, coverage, and liability determination. - Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully. - Knowledge of innovative tools and platforms for effective claims evaluation. Candidates for this role must reside in either the Eastern (EST) or Central (CST) time zones. This position is not available to residents of California, Washington, Alaska, or Hawaii. You'll wear a few hats to fill a few roles throughout your day that all require a level of experience: - The Customer Service Expert - you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. - The Investigator - you'll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage. - The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. - The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. - The Problem Solver - you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms. - The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system. Remote Work: This position is a permanent remote home-based role in the United States. - A dedicated workspace in your residence that is private and free from distractions - A minimum internet bandwidth of 50 MB down/5 MB up - Appropriate work surface and seating.