LMS Specialist
Job Summary
The Learning Services (LMS) Specialist provides high-quality support by managing requests, troubleshooting, and reporting within the Learning Management System. This role supports GxP-related systems across various functional areas including clinical, regulatory, and manufacturing. The position requires a service-oriented individual capable of managing complex curricula, programs, and learner inquiries.
Responsibilities
- Manage LMS administration and training records
- Build and maintain complex curricula and programs
- Troubleshoot training inquiries and provide learner support
- Support audit activities and User Acceptance Testing
Required Skills
- LMS administration experience (Veeva Vault preferred)
- Experience with GxP and ticketing systems
- Strong problem-solving and critical thinking skills
- Service-oriented mindset
Job Details
Responsibilities:
- Perform LMS Administration tasks, including creating Instructor Led and On the Job Trainings.
- Build and maintain complex Curricula and Programs.
- Edit and revise items, curricula, and programs as needed.
- Create and manage learner roles and direct assignments.
- Manage records and learning history.
- Pull reports and provide audit support as needed.
- Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate.
- Respond to and troubleshoot inquiries regarding training course-related issues.
- Collaborate with the Senior Learning Services Specialists to resolve learner issues in a thorough and timely manner.
- Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT).
- Facilitate shadowing sessions with new hires.
Qualifications:
- Bachelor's degree or equivalent combination of education and experience.
- 1-3 years of experience in learning, customer service, or general human resources.
- Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems.
- GxP experience preferred.
- Experience with a ticketing system/case management (ServiceNow preferred).
- Strong critical thinking and problem-solving skills.
- Service-oriented attitude and willingness to learn.
- Ability to prioritize workload in a fast-paced environment.
- Experience working in an HR shared service center is a plus.