Claims Resolution Adjuster

Job Description As a Claims Resolution Adjuster, your main focus will be investigating automobile accidents involving bodily injury. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. The Claims Resolution Adjuster will primarily be responsible for the liability investigation and ultimate decisions, identifying injured parties beyond who is listed at FNOL (First Notice of Loss), and recognizing impactful risk potential on claim files. They will be responsible for supporting the claimant throughout the vehicle restoration process and providing feedback on the Auto process in general. The Claims Resolution Adjuster and Casualty Adjusters will work hand-in-hand throughout the claims process. Candidates for this role must reside in either the Eastern (EST) or Central (CST) time zones. This position is not available to residents of California, Washington, Alaska, Hawaii, or Puerto Rico. Schedule: 8-hour shift Mon-Fri | 8:00am - 4:30pm or 9:00am - 5:30pm with potential Saturday duty rotation. Key Responsibilities: - The Customer Service Expert: Be compassionate, clear, and a committed partner in each Casualty claim. - The Investigator: Confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage. - The Effective Communicator: Use phone, emails, and video chat to help customers through a fast, fair, and easy claims process. - The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants. - The Problem Solver: Utilize multiple tools including estimate tools, job aids, and settlement platforms using critical thinking skills. - The Recorder: Protect the company financially by executing policies and ensuring timely, accurate documentation. Qualifications: - 2+ years Claims experience, specifically Casualty Bodily Injury claims background. - Claims investigation and negotiation experience is preferred. - Experience with liability investigations, investigating coverage, PD coverage, set MOI, rental and resolving liability a plus. - Proficient communication skills, especially over the phone. - Strong critical thinking and problem-solving skills. Remote Work Requirements: - A dedicated workspace in your residence that is private and free from distractions. - A minimum internet bandwidth of 50 MB down/5 MB up. - Appropriate work surface and seating. Licensing Requirement: As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire. General Requirements: - In our virtual environment, employees are required to engage and participate on camera during online meetings and trainings. - Regular, predictable attendance is an essential function of this job.