Senior Services Partner Manager

### Core Responsibilities - Own the subcontractor partner operating model, including partner onboarding, consultant lifecycle management, access coordination, readiness tracking, and offboarding. - Develop and execute a global strategy for subcontractor and services partners to expand delivery capacity while maintaining quality, customer satisfaction, and regional alignment. - Serve as the primary relationship manager for strategic partners, building strong partnerships with partner principals and delivery managers. - Partner with Professional Services, Delivery, and regional leadership to identify staffing needs, evaluate partner resources, and maintain visibility into partner skills, capacity, and specialty coverage. - Manage contract and engagement workflows, including contract initiation, work authorization, purchase order coordination, invoice routing, and retainer administration. - Improve delivery readiness by shaping onboarding guidance, enablement expectations, shadowing requirements, certification alignment, and delivery standards. - Establish and maintain partner performance scorecards, feedback loops, and compliance mechanisms to assess quality, utilization, and future fit. - Drive process improvement and automation across engagement workflows and systems to reduce manual effort and improve data accuracy. ### Requirements - Demonstrated progressive experience in subcontractor partner management, Professional Services operations, or ecosystem roles within a technology company. - Experience building, managing, and improving partner operating models that support scalable services delivery. - Strong working knowledge of partner administration, contract processes, and terms and conditions management. - Ability to work effectively across Professional Services, Sales, Legal, Finance, Procurement, and regional delivery stakeholders. - Experience managing strategic partner relationships and building credibility with internal stakeholders and external executives. - Strong program and project management skills, including process documentation, workflow improvement, governance, and reporting. - Data-informed thinking with the ability to track partner performance, capacity, and risk while translating findings into recommendations. - Familiarity with operational systems such as CRM, professional services automation, procurement, and partner portal tools.