Senior Software Engineering Manager

Responsibilities Team Leadership & Strategy - Lead a team to deliver complex, open-ended projects aligned with business goals. - Define and communicate a clear technical vision that supports organizational strategy. - Foster a high-performing, inclusive team culture centered on growth, accountability, and impact. Technical Execution - Set and manage objectives across teams, ensuring timely, high-quality delivery. - Guide system architecture and design across boundaries, offering actionable feedback on engineering decisions. - Introduce and optimize processes to improve team efficiency and outcomes. Cross-Functional Collaboration - Build strong partnerships with internal stakeholders and adjacent teams. - Resolve misalignments and conflicting goals with clarity and diplomacy. - Influence outcomes across the organization without relying on formal authority. Talent Development - Assess team performance and potential regularly in a fair, transparent manner. - Support career development through coaching, feedback, and growth opportunities. - Invest in personal leadership development through continuous learning and feedback. Communication & Change Leadership - Communicate proactively and effectively to ensure alignment across teams and stakeholders. - Lead teams through change and uncertainty with calmness, clarity, and confidence. - Promote a collaborative environment where diverse perspectives are valued and silos are broken down. Operational Excellence - Continuously improve system reliability, performance, and observability. - Oversee production support rotations, ensuring high availability and reliability. - Drive incident remediation and implement corrective action plans following outages. Minimum Qualifications - Proven track record of delivering complex technical projects with measurable business impact. - 8 years of experience with system design, architecture, and cross-functional trade-offs. - 5 years of experience driving organizational change and influencing outcomes across teams. - 2 or more years of experience leading fully remote, geographically distributed engineering teams. - 2 or more years of experience with cloud infrastructure (preferably AWS). - High School Diploma or GED equivalent. - Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities, with a minimum of 9 years of experience in lieu of a Bachelor's degree. Preferred Qualifications - 2 or more years of experience in the healthcare industry or other highly regulated industries. - 2 or more years of experience with Python, TypeScript, Kotlin, or similar languages. Additional Job Qualifications - Exceptional communication, conflict resolution, and stakeholder management skills. - Passion for mentoring, team development, and building inclusive engineering cultures. - Ability to thrive in ambiguous environments with a high degree of autonomy. - Commitment to operational excellence through improved monitoring, observability, and tooling. - Technical acumen to create clarity around architectural and strategic decisions. - Familiarity with web technologies and architecture. - Familiarity with Kubernetes, Kafka, containerization, and Terraform. - Occasional travel to other locations, conferences, and training events may be required.