DevOps Engineer
Job Summary
This role is part of the Zoom Phone and Zoom Contact Center DevOps team within the Engineering Operations Group. The candidate will design and implement resilient VoIP infrastructure and identify systemic issues across architecture, CI/CD flow, and containerization environments. You will collaborate with cross-functional teams to maintain scalable, secure, and high-availability cloud-based services.
Responsibilities
- Design and maintain scalable VoIP infrastructure
- Manage Kubernetes clusters and containerized apps
- Develop CI/CD pipelines and IaC automation
- Troubleshoot VoIP systems and infrastructure
- Enhance platform monitoring and incident response
Required Skills
- AWS cloud infrastructure expertise
- Containerization (Docker, Kubernetes)
- CI/CD and IaC (Terraform, Ansible, Jenkins)
- Linux systems and Network security
- VoIP and Telephony knowledge
Job Details
Responsibilities:
- Designing, implement, and maintain scalable, secure, and high-availability VoIP infrastructure and services on cloud or colocation platforms.
- Build, operate, and optimize Kubernetes (K8s) clusters for containerized applications and microservices.
- Develop and manage CI/CD pipelines (e.g., Jenkins, GitLab CI) to automate build, test, and deployment workflows.
- Utilize Infrastructure as Code (IaC) tools such as Terraform and Ansible to automate provisioning and configuration management.
- Troubleshoot and resolve complex issues related to VoIP systems, SBC, FreeSWITCH, and related infrastructure components.
- Manage and enhance production platform monitoring, alerting systems, and fault analysis.
- Collaborate closely with cross-functional teams to deliver reliable, high-quality services.
- Continuously evaluate and integrate new DevOps tools and cloud-native solutions.
Qualifications:
- Qualifications in Computer Science, Engineering, Information Technology, or a related discipline.
- Experience in AWS cloud infrastructure design and management (EC2, VPC, EKS, S3, IAM, CloudWatch, etc.).
- Experience with CI/CD tools (e.g., Jenkins, GitLab CI) and IaC frameworks (Terraform, Ansible).
- Expertise in containerization and orchestration (Docker, Kubernetes).
- Expertise in Linux systems administration and network configuration.
- Knowledge of cloud platforms including AWS, OCI, and GCP.
- Knowledge of networking and security principles (SIP, RTP, NAT traversal, load balancing, firewalls, encryption).
- Experience with monitoring and observability tools (Prometheus, Grafana, ELK, Datadog).
- Ability to work across the globe or multiple time zones.