Shared Services Representative Remote
Job Summary
The Shared Services Representative ensures timely follow-up on maintenance, replacement rentals, and roadside services. They act as a key liaison between clients and maintenance facilities to approve repairs and manage fleet documentation. This is a 100% work-from-home position requiring residency in the Kansas City Metropolitan area.
Responsibilities
- Monitor live repair jobs and conduct partner follow-ups
- Communicate vehicle status to clients and facilities
- Manage and extend replacement rental agreements
- Process and relay client repair approvals
- Handle roadside assistance and repair escalations
Required Skills
- Customer Service
- Administrative support
- Microsoft Office proficiency
- Attention to detail
- Communication skills
Job Details
### Position Overview
The Shared Services Representative for the National Service Department is responsible for ensuring timely follow-up on maintenance replacement rentals and roadside related services. They communicate client approval of repairs to maintenance facilities and assist with managing vehicle recalls, historical repair orders, and manufacturer claims.
### Work Requirements
- Position Type: Full-time (40 hours per week).
- Location: Work from home (must reside in the Kansas City Metropolitan area or surrounding Missouri/Kansas counties).
- Schedule: Monday to Friday 5 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST (based on business needs).
- Technical Requirements: Reliable high-speed internet (cable or fiber, minimum 25Mb download/5Mb upload, latency <100ms).
### Responsibilities
- Monitor the advancement of live jobs by conducting follow-ups to vendor partners, clients, and maintenance repair facilities.
- Communicate status of live jobs and vehicles out of service by updating internal systems and contacting clients.
- Identify and escalate customer service issues related to roadside assistance or repair delays.
- Extend replacement rentals to accommodate alternate transportation for fleet drivers.
- Consult with clients regarding vehicle repair service progression.
- Relay repair approvals to facilities on behalf of the client.
### Qualifications
- Minimum age: 18 years or older.
- Experience: 1 year of Customer Service experience and 1 year of administrative support experience.
- Proficiency: Basic skills in Microsoft Office (Word, Excel, Outlook).
- Authorization: Must be authorized to work in the United States without sponsorship.
- Competencies: Executing, Customer Service, Detail Oriented, Analyzing, Communication, Flexibility.