Estimate Share Adjuster
Job Summary
The Estimate Share Adjuster provides superior customer service by virtually inspecting vehicle damage and preparing repair estimates. You will negotiate settlements with various parties, manage total loss valuations, and investigate claims with empathy and critical thinking. This is a remote role requiring proficiency in auto estimating software and a commitment to accurate, timely documentation.
Responsibilities
- Virtually inspect vehicle damage and create repair estimates
- Negotiate complex settlement claims with vendors and customers
- Investigate and evaluate casualty insurance claims
- Maintain accurate records and documentation in claims systems
Required Skills
- 1-2 years auto collision estimation experience
- Proficiency with CCC One or similar estimating software
- Strong negotiation and critical thinking skills
- Ability to obtain required state adjuster licenses
Job Details
### Position Responsibilities
- Virtually inspect damage to a vehicle and write damage repair estimates.
- Complete total loss valuations and negotiate moderately complex and occasionally complex settlements with repair facilities, tow yards, and customers.
- Estimate repair times for rental or loss of use.
- Act as a customer service expert by providing compassionate, clear, and committed support throughout the claims process.
- Independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
- Communicate efficiently with customers via phone, email, and video chat.
- Utilize critical thinking and various software tools to resolve complex claim situations.
- Ensure accurate and timely documentation of all claim activities in the system.
### Required Skills & Qualifications
- 1-2 years or more experience writing auto collision estimates.
- Prior experience using auto estimating programs (e.g., CCC One).
- Ability to summarize documents and maintain detailed claim file notes.
- Capability to handle triage tools and partner with repair networks for total losses.
- Proficiency in initiating payments and responding to arbitrations.
### Licensing Requirement
- Candidates must obtain an adjuster's license in multiple markets within 60 days of hire and maintain all required licensing, including continuing education.
### Home Office Requirements
- Dedicated, private workspace free from distractions.
- Minimum internet bandwidth of 50 MB down / 5 MB up.
- Ability to attend 2 weeks of in-person training in Dallas, TX.