Senior Organizational Change Consultant

The Role: Imagine you're a superhero, with the power to transform businesses from ordinary to extraordinary. As a Business Process Consultant at Kyndryl, you'll be just that - a trusted advisor helping customers achieve their goals and surpass even their own expectations. As a Business Process Consultant, you will play a crucial role in helping our customers reach their full potential by developing process-driven solutions that drive measurable results. You will work closely with our customers to gain a deep understanding of their unique business needs, challenges, and opportunities. Armed with this knowledge, you will leverage your expertise in aligning processes to technology to design, develop, and deploy custom solutions that exceed their goals. You will be responsible for analyzing our customers' current business processes, identifying bottlenecks, inefficiencies, and areas for incremental improvement. With your strong analytical skills, you will recommend process changes, new technologies, or appropriate organizational changes that drive efficiency, reduce costs, and improve overall business performance. In this role, you will also develop a large-scale strategic vision and ensure that all new business processes align with it. You will manage sales processes beyond day-to-day procurement to maintain strong customer relations and ensure that all stakeholders are on board with the recommended solutions. As a Business Process Consultant, you will work closely with all stakeholders, including customers, project managers, and technical teams, to ensure that our solutions meet the highest standards of quality, efficiency, and effectiveness. Required Skills and Experience: - 15 years of experience leading large transformational changes - Change management certifications: Prosci, ACMP, Kotter etc - Strong ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross-functional teams - Organizational Change Management (OCM) - Operational Readiness & Workforce Transformation - Executive Stakeholder Engagement - Large-Scale Transformation Leadership - Communication & Engagement Strategy - Public Sector Transformation - Training & Enablement Strategy - Risk Mitigation & Adoption Planning - PMO / Program Integration - Vendor & Partner Coordination - Stakeholder Impact Analysis Across Operations and Public Services - Business Process & End-User Impact Identification - Must be able to travel to the client site twice a month Preferred Skills and Experience: - Data Analysis & Executive Insights Development - Tableau Dash boarding & Data Visualization - Executive-Level PowerPoint Storytelling & Presentation Development - Agentic AI Strategy & Adoption Enablement - Strategic Thinking & Transformation Leadership - Ability to Navigate Ambiguity & Drive Outcomes - Adaptive Prioritization in Fast-Paced Environments - Executive Communications & Stakeholder Engagement - AI-Enabled Operational Transformation - Cross-Functional Collaboration & Influence