Senior Endpoint Management Manager

### Key Responsibilities **Endpoint Strategy & Engineering** - Define and execute the enterprise endpoint management strategy for Windows, macOS, mobile, and virtual desktop environments. - Lead the design, implementation, and optimization of endpoint management platforms including Microsoft Intune (GCC-High), SCCM/MECM, Jamf, Azure Virtual Desktops, Citrix VDI (or similar) and related technologies. - Drive endpoint modernization initiatives, including cloud-native management, imaging automation, and device lifecycle management. - Establish and maintain standards for device provisioning, configuration management, software deployment, patching, compliance, and endpoint governance. **Operations, Security & Digital Employee Experience** - Oversee endpoint operations supporting a large-scale enterprise environment of 35k+ endpoints, ensuring platform stability, performance, and service excellence. - Partner with Cybersecurity and compliance teams to implement endpoint security controls, vulnerability management, patch compliance, encryption, EDR, etc. to meet compliance requirements including, NIST 800-171, CMMC Level 3 and Cyber Essentials Plus. - Drive adoption of automation, self-healing technologies, and Digital Employee Experience (DEX) capabilities to improve employee productivity and reduce support effort. - Establish and monitor operational metrics, endpoint health indicators, and employee experience measures. **Leadership & Stakeholder Management** - Lead, mentor, and develop a high-performing team of endpoint engineers and administrators. - Collaborate with Infrastructure, Security, Service Management, End User Services, and business stakeholders to align endpoint capabilities with organizational priorities. - Manage vendor relationships, technology roadmaps, budgets, and strategic investments. - Communicate technical strategy, operational performance, and transformation initiatives to senior leadership. ### Required Qualifications - Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent relevant experience in lieu of degree. - 8+ years of experience in endpoint management, endpoint engineering, workplace technology, or infrastructure operations. - 4+ years of experience leading engineering and operations teams that manage endpoints in a large environment, 20k+ endpoints. - Deep expertise with enterprise endpoint management platforms and related technologies, including: Microsoft Intune, SCCM/MECM, Jamf Pro, Mobile Device Management (MDM) technologies, Azure Virtual Desktops, Citrix VDI (or similar), Active Directory, Entra ID. - Strong knowledge platform operations including Windows OS, macOS, Linux (preferred), and related platform lifecycle management. - Experience leading endpoint modernization and cloud management initiatives. - Experience implementing endpoint security controls, vulnerability management, patch management, and compliance programs. - Experience leading large and complex endpoint migrations to support M&A activity. - Demonstrated strong leadership, communication, stakeholder management, and financial management skills. ### Preferred Qualifications - Experience with Digital Employee Experience (DEX) platforms such as Nexthink. - Experience with ServiceNow and ITIL-based service management practices. - Experience with AI-driven workplace technologies and automation platforms. - Relevant Microsoft, ITIL, or cybersecurity certifications.