Contact Center Account Executive
Job Summary
Zoom is seeking experienced Account Executives specializing in Contact Center sales. This role focuses on prospecting new opportunities, driving sales growth, and partnering with internal teams to manage complex sales cycles. You will deliver high-impact presentations and develop strategies to expand Zoom's communication solutions globally.
Responsibilities
- Qualify leads and perform needs assessments
- Manage client presentations and proposals
- Drive complex sales campaigns and closures
- Develop go-to-market and co-sell strategies
- Provide sales forecasts and strategic insights
Required Skills
- Telephony Contact Center sales expertise
- CRM proficiency
- Solution and value-selling techniques
- Sales training and demo delivery experience
Job Details
Responsibilities:
- Qualifying leads and performing needs assessments, engaging technical resources.
- Creating, delivering, and managing client presentations, proposals, and coordinating quarterly business reviews.
- Utilizing solution-selling and value-selling techniques to effectively guide sales processes to close.
- Developing and maintaining business within existing accounts, managing complex sales situations and sales campaigns.
- Partnering with sales Account Executives to upsell current customers and assist in closing potential customers.
- Developing go-to-market co-sell strategies (internal Zoom, alliance partners, and channel partners).
- Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions.
Requirements:
- Experience in Telephony Contact Center Sales.
- Experience leading others with product/services training, demo and sales guides, and learning/training materials.
- Experience utilizing Customer Relationship Management (CRM) tools.
Compensation:
- Salary Range: USD 139,100.00 - 283,700.00 per year.
- Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
Ways of Working:
- Structured hybrid approach centered around office and remote work environments.