Commercial Collections Specialist
Job Summary
The Commercial Collections Specialist oversees operations workflows and assists the team in executing transactions and processes within Vendor Finance. This role involves monitoring operations, managing escalated issues, and ensuring compliance with established policies and procedures. Additionally, the specialist provides coaching, training, and strategic recommendations to improve internal and external service outcomes.
Responsibilities
- Manage operations workflow and transaction execution
- Resolve escalated issues and process exceptions
- Coach and train team members
- Ensure compliance with risk management policies
- Review and improve standard operating procedures
Required Skills
- Analytical Thinking
- Collections Experience
- Credit Risk Management
- Data Analytics
- Financial Operations
- Problem Management
Job Details
### Core Responsibilities
- Oversees operations workflow and assists team with executing transactions and processes.
- Monitors and coordinates the operations workflow and assists team members with escalated issues.
- Processes and reconciles transactions of varying risk and financial value in accordance with established policies and procedures.
- Identifies and addresses exceptions and serves as a point of escalation.
- Partners internally to resolve escalations and provide guidance.
- Interacts with external customers and third parties in completing transactions or resolving escalated issues.
- Coaches team members and provides applicable training.
- Leads team huddles, meetings, and continuous improvement sessions.
- Provides input on team member performance and development.
- Provides consultation and advice to internal and external customers.
- Reviews existing processes, recommends improvements, and assists with implementation.
- Provides input and updates standard operating procedures.
- Participates in and serves as a subject matter resource for projects.
- Reviews transactions and related documents to verify completeness, accuracy, and conformance to established service levels.
- Reviews reports to identify exceptions, monitor quality, and ensure compliance with risk mitigation activities.
### Qualifications
- Typically requires 3+ years of related experience.
- Associates degree preferred or comparable combination of education and experience.
- Knowledge of customer-focused business practices and risk management frameworks.
### Competencies
- Accuracy and Attention to Detail
- Collection Management
- Managing Multiple Priorities
- Operational Functions
- Problem Management Process
- Process Management
- Standard Operating Procedures