Enterprise Strategic Account Executive
Job Summary
The Enterprise Strategic Account Executive (ESAE) serves as the primary point of contact for AEP, managing high-level customer relationships and the entire GE Vernova portfolio. The role focuses on developing strategic account plans, fostering cross-functional collaboration, and ensuring long-term customer satisfaction and growth. The position requires extensive industry experience and the ability to influence stakeholders at the C-suite level.
Responsibilities
- Manage C-suite customer relationships
- Develop strategic account plans and growth objectives
- Coordinate cross-functional internal teams
- Monitor KPIs, profitability, and customer satisfaction
Required Skills
- 10+ years energy industry experience
- Strategic account management
- Financial and market economic analysis
- C-level communication and influencing skills
Job Details
### Essential Responsibilities
- Own the Customer Relationship from the C-suite down, facilitating and advocating for both GEV and the customer.
- Coordinate with sales, technical, project management, quality, and senior management teams on customer communications, quality/feedback/problem resolution, and executive meetings.
- Develop a strategic account plan jointly with the customer and business unit account teams that includes proactive growth objectives and critical customer satisfaction issues.
- Represent the entire GEV portfolio and support collaboration across business units for complex or multi-P&L solutions.
- Plan and lead yearly strategic business reviews with senior GEV leaders and the Customer's C-Suite.
- Collaborate with Customer Experience leaders to facilitate annual NPS surveys and orchestrate feedback/action plans.
- Set Operational KPIs and Targets to Improve (TTIs) between the key account and GEV.
- Collaborate with quality teams to understand pain points with product/services quality and drive transparent communication and resolution.
- Leverage standard work, operational data, and metrics to monitor the health of the customer relationship and overall account profitability.
### KPIs/TTIs
- Orders & Backlog.
- Profitability (as sold and as executed).
- 3-year pipeline growth.
- Customer experience metrics (NPS, safety, quality health scorecard, and delivery).
- Service/availability of equipment and share of wallet.
### Qualifications/Requirements
- Bachelor's degree in business, engineering or related discipline.
- Minimum 10 years of experience in direct sales, commercial, marketing, or account management.
- Minimum 10 years of experience in the energy, power generation, and/or renewables industry.
- Strong financial management skills with deep knowledge of the energy market (production, transmission, storage, and consumption).
- Demonstrated success in developing C-suite relationships and influencing internal/external stakeholders.
- Strong interpersonal, presentation, and communication skills.
- Team leadership experience and proven ability to implement business strategies.
- Ability and willingness to travel up to 30%-75% of the time.