Customer Fulfillment Manager
Job Summary
The Customer Fulfillment Manager oversees financial setup, project pacing, and billing for Field Service projects within the Steam Power Services segment. This role acts as a primary interface between finance and operations teams to ensure budget adherence and profitable project delivery. Responsibilities include managing outage documentation, vendor invoicing, and maintaining accurate financial data in ERP systems.
Responsibilities
- Manage cost classification, billing, and collections
- Support outage planning and vendor requisitions
- Oversee financial tracking and project ERP updates
- Coordinate post-outage reviews and customer feedback
Required Skills
- ERP systems experience (SAP/Oracle)
- Financial and commercial acumen
- Field service project management
- Strong communication and organizational skills
Job Details
Responsibilities:
- Own cost classification, billing and collections for assigned customer portfolio.
- Support Service Account Manager (SAM) with outage planning, internal service partner purchase orders (PO's), and external vendor requisitions.
- Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base.
- Handle outage demand placement including parts requests, repair scheduling, and resourcing labor needs.
- Collect time sheets from vendors and suppliers; calculate and generate invoices for billing.
- Organize Post Outage Reviews and manage the distribution and collection of Customer Feedback Surveys.
- Update and maintain input in GE's OneSteam ERP system and WBS structure.
- Support SAM in customer communication, outage closeout and customer relationship deliverables.
- Serve as SME for financial elements of Outage Assistant (OA).
Required Qualifications:
- Bachelor's Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position).
- Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role.
- Knowledge & experience within the power generation services, industrial, manufacturing industry.
- Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages.
- Strong quality background.
- Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle) - Field Services Portal (FSP) and/ or PowerMax/OneSteam.
- Proficient in IT systems with ability to learn and adapt to new systems quickly.
- Good financial knowledge and commercial / contractual experience.
- Demonstrated communication & organizational skills.
- Strong interpersonal skills.