Technical Support Services Manager
Job Summary
The Services Manager will oversee post-sales technical support for generator and turbine control systems. The role involves resolving complex technical issues, performing site interventions, and ensuring high-quality service delivery. This position requires deep technical expertise and the ability to collaborate effectively within a global matrix organization.
Responsibilities
- Resolve post-sales technical customer issues (Level 1-3).
- Perform site interventions and technical repairs.
- Support GE Control Systems (Mark VIe/MarkVI) and HMI software.
- Lead small projects and mentor team members.
- Develop technical strategies and ensure service quality.
Required Skills
- GE Control Systems (Mark VIe/MarkVI)
- Turbine/Generator Control expertise
- Troubleshooting & Analytical thinking
- HMI software (Cimplicity)
- Global cross-functional collaboration
Job Details
Roles and Responsibilities
- Own the resolution of post-sales technical customer issues, covering Level 1, 2, and 3 support.
- Utilize in-depth knowledge of technical disciplines and analytical thinking to execute policies and strategies.
- Propose solutions outside of set parameters to address complicated manufacturing processes and interdependent production cycles.
- Act as a resource for colleagues with less experience and lead small projects with low risks.
- Provide support for GE Control Systems (Mark VIe/MarkVI) and HMI software like Cimplicity.
- Provide secondary support for GE Excitation systems (EX2100e/EX2100) and static starter systems (LS2100e/LS2100).
Required Qualifications
- Bachelor's degree in an engineering or technical field with 3 years of experience in generator or turbine controls OR high school diploma/GED with at least 7 years of experience in generator or turbine controls.
Eligibility Requirements
- The preferred work location is Longmont, CO; however, a hybrid schedule will be considered for experienced candidates.
Desired Characteristics
- Experience in power generation and GE Control System products.
- Proficiency in Power Plant Controls Troubleshooting and technical support.
- Experience working with global teams and previous global responsibilities.
- Proficiency with computer tools (Excel, Word, PowerPoint).
- Strong interpersonal, coaching, and mentoring skills.
- Demonstrated ability to identify challenges, resolve them effectively, and deliver results in a complex global organization.