Field Services Technician
Job Summary
The Field Services Technician is responsible for the service, maintenance, warranty remediation, and commissioning of photovoltaic inverters and BESS equipment. This role requires extensive travel within the US to support customer sites and ensure equipment uptime. The technician will perform diagnostics, repairs, and annual inspections while maintaining high customer satisfaction.
Responsibilities
- Service, maintain, and commission PV inverters and BESS equipment.
- Diagnose, repair, and troubleshoot mechanical and electromechanical issues.
- Perform annual maintenance inspections and keep detailed records.
- Execute start-up and commissioning for new solar installations.
- Provide accurate product service reports and ensure high customer satisfaction.
Required Skills
- Minimum 2 years inverter industry experience.
- Proficiency in power electronics and controls.
- Knowledge of Modbus serial and Ethernet communications.
- Strong analytical and diagnostic skills.
- Excellent interpersonal and communication skills.
Job Details
Essential Responsibilities:
- Provide service, maintenance, warranty remediation, and commissioning for installed photovoltaic inverters and BESS equipment.
- Travel throughout the US as needed (90% to 100%).
- Perform Field Service to ensure 99% up time.
- Diagnose and repair faulted inverters.
- Troubleshoot issues with mechanical and electromechanical components.
- Conduct annual periodic maintenance inspections.
- Keep maintenance records of findings.
- Assist with developing maintenance programs.
- Perform start-up and commissioning for new PV inverter installations.
- Inspect physical installation (wiring, connections and mechanical condition).
- Power up, set all required parameters and ensure proper operation.
- Monitor performance and efficiency levels.
- Maintain high customer satisfaction levels by providing excellent customer service.
- Provide accurate and timely product service reports.
Required Qualifications:
- High School Diploma / GED.
- Minimum of 2 years industry work experience with inverters.
- Ability and willingness to travel to and from customer locations - 90% to 100%.
Desired Characteristics:
- 2-year technical degree and/or equivalent certification.
- Great interpersonal, oral, and written skills.
- Requires analytical and quantitative skills.
- Solar industry service experience is preferred.
- Must be customer oriented with professional demeanor.
- Must have knowledge of power electronics and controls.
- Must have knowledge of Modbus serial and Ethernet communications.