DDP CVD Technical Engineer

Position Overview: TSEs provide technical support remotely and on-site for highly complex problems involving equipment malfunction, on-wafer issues, and performance enhancement programs. They use advanced troubleshooting methodologies to establish success criteria, develop action plans, compile findings, and perform root cause analysis. Responsibilities include managing technical escalations for DDP [CVD] products, utilizing data-driven diagnostics, and supporting fleet performance improvements. The engineer will guide field engineers in troubleshooting, develop technical documentation, and collaborate with business units to improve processes. Key Responsibilities: - Manage multiple technical escalations with a focus on resolution quality and time. - Participate in customer field issue meetings and collaborate with BU engineers. - Recommend improvements for products, processes, or services. - Author troubleshooting guides, technical lessons learned, and ET papers. - Provide on-site coaching to field personnel. - Support NPI development early in the product life cycle. - Create innovative advanced troubleshooting tools. Requirements: 1) Education: Bachelor's degree or equivalent in a technical field. 2) Skills: Ability to work independently and in teams, strong organizational and time management skills, excellent communication, and the ability to handle stressful situations. Familiarity with Microsoft Apps and internal tools like SAP, VSPI, and ARK. 3) Experience: 7+ years with Applied Materials DDP products or similar. 4) Travel: Generally 25%, up to 50%. Must have DDP [CVD] product experience.