Lead Field Service Engineer
Job Summary
The Lead Field Service Engineer performs engineering tasks, ensuring the installation, service, and commissioning of power conversion and dynamic positioning systems. This role involves troubleshooting, technical support, and project management at customer sites, including shipyards and offshore locations. The engineer is responsible for maintaining equipment integrity, providing on-call emergency support, and training customers on system operations.
Responsibilities
- Install and commission automation/dynamic positioning systems
- Perform troubleshooting and corrective maintenance at sea/ports
- Manage on-site projects and customer training
- Provide technical leadership and remote troubleshooting support
Required Skills
- Electrical Engineering background
- Field service and commissioning experience
- Technical troubleshooting and diagnostics
- Maritime/offshore environment safety compliance
- Project management and technical documentation
Job Details
Essential Responsibilities:
- Perform installation and commissioning on automation systems or dynamic positioning systems at customer site locations during ship construction.
- Perform troubleshooting activities at site locations during scheduled Port visits or at sea to diagnose problems, determine appropriate resolution, and implement corrective actions.
- Perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of equipment.
- Develop documentation to execute work such as commissioning and maintenance procedures, as well as execute customer training.
- Execute on-site project management and technical leader duties to resolve customer issues and provide customer satisfaction.
- Identify sales opportunities for service agreements, spare parts, training, and upgrades.
- Provide on-call support in response to customer calls for service.
- Assist in the growth and direction of the business.
- Provide support to engineering teams working on customer upgrade projects.
- Complete timely service reports and other administrative requirements.
- Perform work on-board vessels within safety guidelines either in shipyards or offshore.
- Travel: Ability and willingness to travel 85% of the time on short notice.
Qualifications/Requirements:
- Bachelor's Degree in Electrical Engineering or related discipline; OR Associate's Degree with 5+ years of related experience; OR School diploma/GED with 8+ years of related experience.
- Must be physically fit to board vessels offshore.
- Ability to pass a Helicopter Underwater Egress Training (HUET) and offshore survival course.
- US Person with ability to achieve security clearance for Department of Defense projects.
- Strong computer proficiency (MS Office applications).
Working Conditions:
- On-site environment includes construction settings, wet/humid conditions, moving mechanical parts, extreme temperatures, and potential noise hazards.