Lead Services Specialist
Job Summary
As the Contract Portfolio Manager, you will manage contract performance, profitability, and customer satisfaction within the Gas Power division. You will serve as the primary liaison for assigned customer portfolios, overseeing technical support, outage planning, and commercial obligations. The role requires balancing customer requirements with business strategy, including P&L management and service delivery.
Responsibilities
- Manage contract performance and customer portfolios.
- Oversee P&L growth and commercial obligations.
- Coordinate outage planning and parts fulfillment.
- Manage customer invoicing and technical support.
- Drive flow-type services sales and contract execution.
Required Skills
- Contract management and P&L oversight.
- Power generation industry experience.
- Outage planning and execution.
- Strong leadership and financial acumen.
- Communication and stakeholder management.
Job Details
Responsibilities:
- Serve as a liaison between internal/external organizations and assigned customers, owning the customer relationship.
- Foster and develop strong relationships, acting as the single point of contact and managing all customer communications.
- Oversee customer portfolio P&L and growth, providing ongoing technical and business support.
- Develop site customer communication plans and coordinate regular product/service reviews.
- Manage Gas Power warranty and commercial considerations, including concessions.
- Develop and communicate outage scope to field services teams.
- Lead outage/non-outage parts planning, requests for quotes, and order management.
- Manage the Outage 360 process, Change Orders, and resolution of emergent/forced outages.
- Organize pre-outage, post-outage, and milestone meetings while managing all invoicing and credit memo processing.
- Coordinate On-Site and Component Repairs within the GRS network.
- Ensure contract leadership and fulfillment, including project deliverables and adherence to T&Cs.
- Sell flow-type services (Parts, FieldCore, Lease Engine) and manage Digital/Total plant solutions agreements.
Qualifications/Requirements:
- Bachelor's Degree (OR High School Diploma/GED with 4+ years of power generation experience OR Associate's degree with 2+ years of experience).
- Minimum of 5 years of knowledge and experience within power plant field services or contract management.
- Willingness and ability to travel 50% of the time.
- Legally authorized to work in the United States.