Senior Director Billing

Position Responsibilities: Strategic Leadership - Serve as a trusted advisor and key decision-maker within divisional leadership forums, ensuring revenue cycle considerations are represented in strategic planning and customer-impacting decisions. - Develop and execute a comprehensive revenue cycle strategy that aligns with divisional business goals and enterprise priorities and contributes to margin expansion. - Translate RCM leadership initiatives into actionable revenue cycle programs that improve customer outcomes and financial performance. - Maintain a forward-looking view of customer health, identifying accounts at-risk and driving interventions that support retention and financial stability. Operational Excellence & Performance Improvement - Lead a team of divisional revenue cycle leaders responsible for identifying, analyzing, and correcting workflow issues that drive adjustments, denials, and write-offs. - Oversee investigations into root causes of non-payment, including operational errors, customer process gaps, and internal workflow breakdowns. - Drive the development of corrective action plans and long-term process improvements to reduce recurring issues and strengthen outcomes to improve the bottom line and customer satisfaction. Cross-Functional Collaboration - Partner with Field Support Directors to address customer-specific barriers to payment, including contract misalignment, ordering errors, service delivery issues, and communication gaps. - Collaborate with Phlebotomy, divisional IT and National Accounts leadership. - Lead a specialized team focused on resolving issues that fall outside of Sales involvement, ensuring comprehensive coverage of all revenue-impacting scenarios. - Act as a unifying force across functions to ensure customers at risk of leaving receive coordinated, timely, and effective support. Customer Retention & Risk Mitigation - Mentor Field Support Directors to develop and execute mitigation strategies that address root causes and reinforce customer confidence. - Present customer risk insights and recommended actions to executive and RCM leadership, ensuring visibility and alignment on retention priorities. Financial Impact & Analytics - Monitor key performance indicators related to revenue capture, bad debt, adjustments, and customer payment behavior. - Use data-driven insights to prioritize initiatives, allocate resources, and measure the financial impact of process improvements. - Present performance updates, risk assessments, and strategic recommendations to executive and divisional leadership. Team Leadership & Development - Build, mentor, and develop a high-performing team of RCM divisional leaders and subject-matter experts. - Foster a culture of accountability, continuous improvement, and cross-functional partnership. - Ensure team members are aligned with enterprise revenue cycle strategy while remaining responsive to division-specific needs. Qualifications: - Bachelor's degree with 10+ years of experience or Associate degree with 12+ years of experience in revenue cycle management, healthcare operations, or related fields. - Minimum 8+ years experience partnering with Sales, Operations, and customer-facing teams. - Minimum 6+ years driving decisions and initiating executive escalation as a client relationship leader. - Minimum 5+ years technical fluency with modern RCM platforms and AI/automation performance tools. - Minimum 7+ years of front-end and back-end revenue cycle processes experience (billing, collections, adjustments, denial management). - Experience working directly with claims warehouses and associated analytics workflows.