Property Adjuster Trainee

Job Description A day in the life of a Field Property Adjuster, and what it takes to do the job! As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert - you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator - you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver - you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Qualifications: Strong critical thinking and problem-solving skills. Previous experience as an outside adjuster is highly desired. Experience providing customer service face-to-face. Strong communication and interpersonal skills to ensure exceptional customer interactions. Ability to travel to customers' homes and efficiently manage claims. Detail-oriented and organized, with a focus on delivering high-quality work. Required Qualifications: Residency in/near Los Angeles, CA is mandatory for this role. Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof. Valid driver's license and willingness to travel as part of the job requirements. Training & Licensing: The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work. You will be required to attend approximately 2 weeks of training that will take place in Dallas, TX. As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. Sign On Bonus: You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. Company Car: Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. Benefits: Competitive pay with needed support for continuous development and career advancement. Flexibility in scheduling and a time off policy that helps support your work/life balance. Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.