Remote Customer Service Rep
Job Summary
As a Customer Service Representative, you will undergo a 4-week training program to specialize in consumer lending brands. You will be responsible for managing inbound customer calls and providing high-quality support to enhance the overall customer experience. This role is fully remote, requiring candidates to reside in specific US states.
Responsibilities
- Manage inbound customer calls and inquiries
- Process payments and create payment plans
- Provide product and service education
- Maintain accurate customer account records
- Deliver high-quality verbal and written support
Required Skills
- Customer service experience
- Strong communication and active listening
- Multi-tasking and adaptability
- Technical proficiency for remote work
- Professionalism and empathy
Job Details
Role Overview:
As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand. Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service.
Responsibilities:
- Respond to incoming customer calls, addressing their questions and providing service.
- Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services.
- Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience.
- Uphold exceptional customer service standards through articulate and effective verbal and written communication.
- Keep customer accounts meticulously updated with accurate information.
Requirements:
- Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
- Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
- Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
- Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.
- Candidates must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.
Benefits:
- Health, dental, and vision insurance including mental health benefits.
- 401(k) matching plus a roth option.
- PTO & paid holidays off.
- Sabbatical program (for eligible roles).
- Summer hours (for eligible roles).
- Paid parental leave.
- Employee recognition and rewards program.
- Charitable matching and a paid volunteer day.