Senior Customer Service Agent
Job Summary
As a Customer Service Representative, you will act as the face and voice of the company, providing technical support and problem-solving assistance to customers. This role is a gateway into the IT industry, offering extensive opportunities for professional development and technical certifications. You will manage interactive solutions via chat, email, and MS Teams while collaborating with senior team members.
Responsibilities
- Provide technical support via chat, email, and MS Teams
- Resolve customer issues and handle escalations
- Collaborate with back-office and senior teams
- Maintain high-level customer service standards
Required Skills
- 1+ years Help Desk experience
- OS Knowledge (Windows/Mac/Linux)
- Troubleshooting & Problem-solving
- Strong communication & active listening
Job Details
The Role
- Act as the face and voice of the company, helping customers solve problems every day.
- Combine technical support know-how with problem-solving and customer service skills.
- Provide interactive solutions via chat, email, and MS Teams while providing concierge-level care.
- Collaborate with back-office teams to handle escalations and gain experience from senior co-workers.
- Engage in continuous learning to become an expert with Microsoft 365 and various other platforms.
- Pursue certifications including Google Cloud, Azure, and Microsoft.
Required Skills and Experience
- Knowledge of Windows, Mac, or Linux operating systems.
- 1+ years of support help desk knowledge.
- Strong troubleshooting and problem-solving skills.
- Proven customer support knowledge.
- Active listener with flexibility to modify approach and adapt to customer needs.
Preferred Skills and Experience
- Expertise in Windows, Mac, or Linux operating systems.
- Advanced troubleshooting and problem-solving expertise.
- Extensive support help desk and customer support experience.